FAQ

Let us help you with all elements of your trip to the Pantanal! Everything you need is online, and just a click away.

1.

What are the steps to enquire and book a tour with you? Can I book my trip through the Internet?

The first step is to find the right tour for you. Once you decide which tour all you need to do is to fill out our enquiry or contact form and send it to us electronically. However, for your security, to confirm your reservation and to process your payment, one of our travel specialists will contact you upon receiving the form.

2.

Can I change my travel dates? How far in advance may I do this? Are there any penalties?

Yes, unless otherwise specified for a specific trip or fare (such as set group departures), changes may be made without penalty 31 days or more prior to departure, depending availability. Within 30 days, changes are subject to a US$50 per person fee. Within 14 days, they are subject to a US$100 per person fee. Changes or cancellations made within this time period may also be subject to fees resulting from changes in hotel reservations.

3.

I would like to cancel my trip. How can I get a refund?

Unless otherwise specified for a specific trip or fare, you may cancel your trip and receive a refund. As we have to make non-refundable deposits with hotels and service providers to reserve space, we are obligated to charge cancellation fees for cancellations closer to the departure date. The schedule for cancellation penalties is as follows, subject to change:

Domestic flights:
No refund

Ground-arrangements:
Up to 60 days before departure – US$ 100,00 p/p
60 - 30 days before departure - 25 % penalty
30 - 15 days before departure - 50 % penalty
15 days to departure date - 100% penalty (non-refundable)

If you foresee the chance of having to cancel your trip, we recommend that you purchase trip cancellation insurance. If purchasing an extension, make sure that the insurance covers the dates of the extension.

4.

Do I need any special kind of vaccination to travel to the Pantanal?

Immunization vaccinations are not required. If you intend to visit the the Pantanal areas, a vaccination for yellow fever is strongly recommended. The shots last for ten years but only take effect 10 days after inoculation, so plan ahead. The Pantanal area is malaria free.
If you have special medical conditions or take perscription drugs, it is strongly advised to bring copies of medical documentation with you in case of emergency.

5.

What are the Visa requirements for Brazil?

Brazil requires a visa to some citizenship. Please confirm with your local Brazilian consulate to determine if you will require a visa or not to enter the country.

6.

I can´t find the answer for my question in your FAQ page or anywhere else. Should I contact you?

We are improving the item FAQ constantly and with your help, we´d like to build a complete information center for questions and answers. We appreciate your input, so if you can´t find the answer for your question in this page, please fill out our contact form. We appreciate your help and promise to respond to your question in a timely manner.